Unwind Shipping & Handling

Ordering Information (for U.S. and Abroad)

*For large items including Stressless Recliners, Fjords Recliners, Human Touch Recliners, Perfect Chairs or Ekornes Furniture, we typically ship via LTL Freight (or our own trucks) as we always ship our items with Free Shipping, Fully Assembled and Ready to Enjoy (in the continental, upper 48 States and parts of Canada). Most expedited services (e.g. Overnight Express, 2nd Day Air etc.) are not available with Ekornes sofa, Fjords furniture, or Human Touch recliner orders as there are size and weight restrictions imposed by the shipping carriers. However we do offer expedited services on Stressless and Fjords recliners (see below). We'll always do our best to insure the fastest delivery available. We have 100's of Stressless Recliners and furniture items In Stock for Immediate Shipping (within 2-24 hours depending on the exact configuration).

Need your Stressless recliner or Fjords chair even faster? Learn about our lightning fast Unwind Express Delivery. This same-day delivery service is free for a limited time and has some restrictions so call 1-888-486-9463 or click here to learn more.

IMPORTANT NOTE: Regardless of the order options you choose, all Ekornes, Stressless, Fjords and Human Touch Furniture, Ships Free (in the continental U.S. and parts of Canada) and Fully Assembled from Unwind. Our White Glove Delivery option allows us to bring your recliner into your home, unpack it and take the box with us when we leave. Typically this service is helpful to our eldest customers or those that might have difficulty moving the recliner into or around the home. It is also common for us to ship via White Glove Delivery if your order includes more than 1 recliner or large furniture piece(s) (e.g. Ekornes sofa, Stressless couch etc.). Our online ordering system will only allow the White Glove Delivery option to be selected on chairs that qualify for this free service.

There is typically no additional charge for this service. All large furniture (couches, loveseats etc) that cannot be easily moved by one person will include this service automatically (within the continental U.S.). If you need clarification or additional information, please drop us a line at 888-486-9463 or email customerservice@unwind.com. We will get you taken care of ASAP!

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*For smaller packages weighing from a few ounces to 50 pounds or so, The Unwind Company/Unwind.com ships to addresses in all 50 States and U.S. territories via UPS, FedEx Ground, USPS (or optionally via USPS Priority or First Class Mail if your packed order weighs less than 2 pounds and is shipping to a PO box or military address), UPS 2nd Day Air, or UPS Next Day Air. For orders shipping outside the continental U.S., please see the International Shipping & Handling charges table.

FREE SUPERSAVER SHIPPING orders will be shipped via UPS, USPS, FedEx Ground or USPS First Class- depending on the package size, weight and destination. All shipments include shipment delivery confirmation- shipment details are emailed automatically to the email address entered at the time of purchase unless we are instructed otherwise.

The average delivery time for continental USPS, UPS & FedEx Ground customers is 2-4 business days. We ship extremely fast- Typically an order is shipped the same day it's placed (if received before 12 PM CST). Otherwise orders for in-stock items ship within 1 business day. items that ship direct from the manufacturer typically require 2 additional days. Our Customer Service Department will always keep you posted (via email or phone) in the rare event that your order will not ship as scheduled- Giving you the option to cancel or postpone your order.

Stress-Free Shopping is our #1 Goal!

Shipping and handling charges for domestic (upper 48 states)U.S. online orders (shipped via UPS, FedEx Ground or USPS) will be calculated as follows:

Order Total	UPS/USPS/FedEx Ground
$0- $20.00	Save Money- Choose FREE SUPERSAVER SHIPPING* at checkout!
$20.01- $24.99
$25.00- $44.99
$45.00- $49.99
$50.00- $74.99
$75.00 and over

*Please note that this chart is subject to change without notice. Free Supersaver Shipping is available in the continental U.S. (upper 48 states) only and certain restrictions may apply. Please do not select Free Supersaver Shipping if you are unable to receive packages via all major shipping carriers (e.g. UPS, USPS, Fed Ex etc). Since we make the shipment carrier selection for Free Supersaver Shipments, if you are unable to receive shipments via a particular carrier, your order may be returned to our warehouse if the carrier does not deliver to your location. We are unable to make multiple free shipping attempts if your order is undeliverable or returned to our warehouse. In these cases, the actual cost of shipping will be required in order for us to reship your order. Please drop us an email at customerservice@unwind.com or call 888-486-9463 if you are unsure or need assistance.

In the rare case that additional postage is required for your order, you will be contacted automatically via email with the option to approve the charges or cancel the order. Please allow 3-7 business days (excluding weekends and holidays) for continental U.S. delivery.

Track your USPS or UPS Deliveries by following these links and inputting the tracking number that we sent you via email when your order shipped:

Track My USPS Shipment
or
Track My UPS Shipment

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Shipping and handling charges for U.S. online orders (shipped via UPS Ground, UPS 2nd Day Air or UPS Next Day Air) will be calculated in real-time by UPS during the checkout process using your actual physical address. You can select between various UPS (and other) shipping methods during the checkout process before entering any payment information. We feel that "real-time" shipping options offer our customers the greatest flexibility in determining which shipping method will work best at the time of purchase.

Order Total	UPS 2nd Day Air	UPS Next Day Air
$0- $20.00	Calculated by UPS at checkout	Calculated by UPS at checkout
$20.01- $24.99
$25.00- $44.99
$45.00- $49.99
$50.00- $74.99
$75.00 and over

Track your UPS Ground, UPS 2Day and Standard Overnight Deliveries by following this link and inputting the tracking number that we sent you via email when your order shipped: Track My UPS Shipment

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International Shipping and handling Information*

The Unwind Company and Unwind.com ships to more than 190 countries and territories via USPS Global Priority Mail, Airmail and UPS. Please note that the rate table indicates the shipping charges that will automatically be added to your order at time of checkout. These rates are subject to change based on the actual shipping destination, weight of the order or other factors. If the shipping charges are expected to exceed the amount listed in the chart below (based on your order total at time of checkout), we will send you an email requesting authorization for the additional charges prior to shipping your order. We will not charge your credit card (and may not ship your order) until we receive your approval/authorization. If we are unable to ship your order because of postal restrictions, excessive International shipping charges or other factors, we will notify you via email as quickly as possible (typically within a few hours) to allow you to make other arrangements.

*Please note that all import duties and taxes are your responsibility. Please read the Additional Customs Information section below for more information.

International shipping and handling charges for orders shipping outside the continental U.S. are calculated as follows:

Order Total	USPS Global Priority, UPS or Air Mail
$0- $20.00	$11.50
$20.01- $24.99	$13.00
$25.00- $44.99	$14.00
$45.00- $49.99	$15.50
$50.00- $59.99	$16.50
$60.00- $74.99	$17.50
$75.00- $89.99	$20.00
$90.00- $109.99	$21.00
$110.00+	$22.00+

*Important Note regarding International Shipments & Fraud
Our goal is to make our products available to those in need- regardless of their country of origin. Unfortunately, because of the additional fraud risk associated with shipping orders outside the contiguous United States, all International orders are processed manually and card numbers are individually verified with the customers card-issuing bank before shipping. This process typically requires an additional 2-3 days before your order will ship. There are also a number of countries that have such consistently bad policies in dealing with fraud and similar issues that we simply will not ship to them at all. We will notify you automatically if we are unable to ship to your country and may also assist you in finding a closer source for our products (if available). We appreciate your understanding.

International customers with special requirements, needs, or to check whether we ship to your country please email: customerservice at unwind.com prior to ordering so we can assist you.

Additional Customs Information
You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be paid by you as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country- you should contact your local customs office for further information. Additionally, when ordering from Unwind.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Generally, customs forms for international packages will list the value of your order's contents by product type. For instance, orders containing CDs, head massagers and DVDs will generally be listed in a way similar to the following example:

CD's: $12.49
Head Massager: $16.49
DVD: $21.49

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Also, we may provide certain order, shipment and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.