The Unwind Company Shipping & Returns Policy
Ordering Information (United States, Canada and Abroad)
*For large items including Stressless Recliners, Fjords Recliners, Human Touch Recliners, Perfect Chairs or Ekornes Furniture, we typically ship via LTL Freight (or our own trucks) as we always ship our items with Free Shipping, Fully Assembled and Ready to Enjoy (in the continental, upper 48 States and parts of Canada*). Most expedited services (e.g. Overnight Express, 2nd Day Air etc.) are not available with Ekornes sofa, Fjords furniture, or Human Touch recliner orders as there are size and weight restrictions imposed by the shipping carriers. However we do offer expedited services on Stressless and Fjords recliners (see below). We'll always do our best to insure the fastest delivery available. We have 100's of Stressless Recliners and furniture items In Stock for Immediate Shipping (within 2-24 hours depending on the exact configuration).
Need your Stressless recliner or sofa even faster? Learn about our lightning fast Unwind Express Delivery. This same-day delivery service is free for a limited time and has some restrictions so call 1-888-486-9463 to learn more.
IMPORTANT NOTE: Regardless of the order options you choose, all Ekornes, Stressless, Fjords and Human Touch Furniture, Ships Free (in the continental U.S. and parts of Canada*) and Fully Assembled from Unwind. Our Free White Glove Delivery option allows us to bring your recliner into your home, unpack it and take the box with us when we leave. Typically this service is helpful to our eldest customers or those that might have difficulty moving the recliner into or around the home. It is also common for us to ship via White Glove Delivery if your order includes more than 1 recliner or large furniture piece(s) (e.g. Ekornes sofa, Stressless couch etc.). We will contact you if we are unable to deliver via this method, prior to shipping to discuss the alternative delivery options.
There is no additional charge for this service. All large furniture (couches, loveseats etc) that cannot be easily moved by one person will include this service automatically (within the continental U.S.). If you need clarification or additional information, please drop us a line at 888-486-9463 or email email@example.com. We will get you taken care of ASAP!
*We now offer free shipping to major metropolitan and many surrounding areas in Canada for Stressless recliners and furniture, Human Touch Zero-gravity and massage chairs.
These areas include:
- Toronto (Mississauga) Ontario
- Montreal (Laval) Quebec
- Vancouver (Surrey) British Columbia
- Ottawa - Gatineau Ontario/Quebec
- Calgary Alberta
- Edmonton Alberta
- Quebec (Levis)
- Winnipeg Manitoba
- Hamilton (Burlington) Ontario
*For smaller packages weighing from a few ounces to 50 pounds or so, The Unwind Company/Unwind.com ships to addresses in all 50 States and U.S. territories via UPS, FedEx Ground, USPS (or optionally via USPS Priority or First Class Mail if your packed order weighs less than 2 pounds and is shipping to a PO box or military address), UPS 2nd Day Air, or UPS Next Day Air. For orders shipping outside the continental U.S., please see the International Shipping & Handling charges table.
FREE SUPERSAVER SHIPPING orders will be shipped via UPS, USPS, FedEx Ground or USPS First Class- depending on the package size, weight and destination. All shipments include shipment delivery confirmation- shipment details are emailed automatically to the email address entered at the time of purchase unless we are instructed otherwise.
The average delivery time for continental USPS, UPS & FedEx Ground customers is 2-4 business days. We ship extremely fast- Typically an order is shipped the same day it's placed (if received before 12 PM CST). Otherwise orders for in-stock items ship within 1 business day. items that ship direct from the manufacturer typically require 2 additional days. Our Customer Service Department will always keep you posted (via email or phone) in the rare event that your order will not ship as scheduled- Giving you the option to cancel or postpone your order.
Stress-Free Shopping is our #1 Goal!
*Please note that Free Supersaver Shipping is available in the continental U.S. (upper 48 states) only and certain restrictions may apply. Please do not select Free Supersaver Shipping if you are unable to receive packages via all major shipping carriers (e.g. UPS, USPS, Fed Ex etc). Since we make the shipment carrier selection for Free Supersaver Shipments, if you are unable to receive shipments via a particular carrier, your order may be returned to our warehouse if the carrier does not deliver to your location. We are unable to make multiple free shipping attempts if your order is undeliverable or returned to our warehouse. In these cases, the actual cost of shipping will be required in order for us to reship your order. Please drop us an email at firstname.lastname@example.org or call 888-486-9463 if you are unsure or need assistance.
In the rare case that additional postage is required for your order, you will be contacted automatically via email with the option to approve the charges or cancel the order. Please allow 3-7 business days (excluding weekends and holidays) for continental U.S. delivery.
Shipping and handling charges for U.S. online orders (shipped via USPS, UPS Ground, UPS 2nd Day Air or UPS Next Day Air) will be calculated in real-time during the checkout process using your actual physical address. You can select between various shipping methods during the checkout process before entering any payment information. We feel that "real-time" shipping options offer our customers the greatest flexibility in determining which shipping method will work best at the time of purchase.
International Shipping and handling Information*
The Unwind Company and Unwind.com ships to more than 190 countries and territories via USPS Global Priority Mail, Airmail and UPS. If we are unable to ship your order because of postal restrictions, excessive International shipping charges or other factors, we will notify you via email as quickly as possible (typically within a few hours) to allow you to make other arrangements.
*Please note that all import duties and taxes are your responsibility. Please read the Additional Customs Information section below for more information.
International customers with special requirements, needs, or to check whether we ship to your country please email: customerservice at unwind.com prior to ordering so we can assist you.
Additional Customs Information
You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be paid by you as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country- you should contact your local customs office for further information. Additionally, when ordering from Unwind.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Generally, customs forms for international packages will list the value of your order's contents by product type. For instance, orders containing CDs, head massagers and DVDs will generally be listed in a way similar to the following example:
Head Massager: $16.49
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.
Also, we may provide certain order, shipment and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.
If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.